Mobile internet bundles (Daily, Weekly, Monthly, 3 Months, 6 Months and 12 months), Unlimited data bundles.
Triple Bundles, 4G LTE Bundles, Happy Hour, Happy Night, Swift Social Bundles have all been removed.
The active bundle will continue running until the volume is used up or until the bundle expires, whichever happens first. You can as well buy a new bundle when the old bundle is still active. Bundle with shortest remaining validity is consumed first.
After successful purchase of a bundle, you will receive an SMS notification showing the price, volume and expiry date of the bundle bought. You can also check your data balance to confirm by dialing *133*9#.
Yes you can auto renew data bundles bought for your number when you dial *133# ok and select option 1 of buy with auto renew when confirming the transaction. Bundle Auto renews when it has reached the expiry time.
The new unlimited internet bundles have volume cap and speed cap. Once the volume cap has been reached before expiry of the bundle, the speeds will be reduced to 300kbps.
Table below shows the new unlimited bundle offers.
The bundle with the shortest validity will be consumed first. E.g If customer has a daily bundle and weekly bundle; both bought on the same day, daily bundle is consumed first. If customer has daily bundle and weekly bundle but with weekly bundle expiring first, weekly bundle is consumed first.
Yes. A bundle only carries forward another bundle of the same validity and of same or bigger volume. Daily bundle only carries over daily bundle, weekly only carries over weekly, monthly only carries over monthly, 3months only carries over 3months, in that order. To carry over, the new bundle should be of the same or bigger volume than the previous bundle. Daily bundles have a grace period of 1day within which to be carried forward after expiry. Weekly, monthly etc bundles have a grace period of 7days.
First check if your number is registered, active and that you are dialing the right USSD code (*133# or *100#).
If the above is done but you still fail to buy the internet bundle, you can call our toll free helpline on 100 or 0790000100 (not toll free from other networks) for assistance.
The new bundles include normal voice bundles and combos. Normal voice bundles contain Africell to Africell minutes while combos contain Africell to Africell and other local networks minutes, SMSs and MBs. All these offers are available daily, weekly, and monthly.
The active bundle will continue running until the units are used up or until the bundle expires, whichever happens first. You can as well buy a new bundle when the old bundle is still active. Bundle with shortest remaining validity is consumed first.
After successful purchase of a bundle, you will receive an SMS notification showing the price, units and expiry date of the bundle bought. You can also check your data balance to confirm by dialing *134*9#.
. Voice bundles give minutes that can be used to call Africell, other networks and international.
Combos give 3 offers in one. They give Voice minutes, SMS and MBs.
SMS bundles give SMS units that can be used for texting Africell to Africell.
You can check your balance by dialing *134*9# for minutes and SMS balance. Data balance can be checked by dialing *134*9# or you can call our helpline on 100 (Toll free) and 0790000100 (Not Toll free from other networks) for assistance.
First, confirm if the sim card is new or not, then confirm your registration status, also check if sim card is active and if all is well, call 100 toll free number or 0790000100(charges apply) for more assistance.