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The Ugandan
Network

Hakuna Matata
New Internet
New SIM
New Voice
Sabula
W3 Data Bundles
Hakuna Matata
Q1. What are Hakuna Matata bundles?
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Q2. How do I activate the Hakuna Matata bundles?
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Q3. How do I check for the bundle balance?
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Q4. Can the Hakuna Matata bundles be purchased for another number?
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Q5. Who is eligible to purchase Hakuna Matata Bundles?
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Q6. Do the Hakuna Matata bundles carry forward with any other bundle?
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Q7. Can I purchase more than one Hakuna Matata bundle?
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Q8. Do the Hakuna Matata bundles have the auto-renew feature?
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Q9. Can I buy the Hakuna Matata bundles through any other 3rd parties?
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Q10. In a scenario, I have 2 or more bundles, which bundle gets consumed first?
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New Internet
Q1. Which internet bundles have been revised?
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Q2. What are the new internet bundles?
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Q3. How do I access the new internet bundles?
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Q4. Can I buy the new internet bundles using airtime bonus?
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Q5. Can I purchase a bundle multiple times?
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Q6. What happens to my active bundle bought before the data bundle changes?
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Q7. How do I know that the internet bundle I have bought has been loaded?
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Q8. What can the new internet bundles access?
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Q9. How do I check my data balance?
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Q10. Can I buy an internet bundle for another number?
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Q11. Can the new internet bundles be auto renewed?
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Q12. What happens to my bundle that was in Auto renewal before the changes?
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Q13. Do the new internet bundles have free OTT?
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Q14. How do the new unlimited internet bundles work?
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Q15. What happens if I have more than one active internet bundle?
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Q16. Do the new internet bundles carry forward?
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Q17. Can I use my internet bundles outside Uganda?
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Q18. Do the new internet bundles work in all network modes?
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Q19. Who can buy the new internet bundles?
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Q20. Will I get an SMS notification about my data consumption?
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Q21. What can I do if am failing to buy the new internet bundles?
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Q22. How can I load airtime to buy the new internet bundles?
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Q23. What other benefits do I get on the new internet bundles?
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Q24. When does my daily internet bundle expire?
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Q25. Can I share my internet bundles with another number?
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New SIM
Q1. How Much is a new Africell sim card?
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Q2. Is the sim card 4G enabled?
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Q3. What offers come with the new sim card?
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Q4. How can I activate the new offers on a new sim card?
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Q5. Where can I buy a new Africell sim card?
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Q6. Will I be charged when I make an Africell sim Swap or replacement?
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Q7. Do I get the sim offers upon making a Swap/ replacement?
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Q8. What is the validity of the new sim card offer?
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Q9. Can I use the 1000ugx preloaded airtime to make calls to other networks?
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Q10. If I load 500ugx airtime or more on my New number and I do not receive the new sim card bonus, what do I do?
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New Voice
Q1. What Voice bundles have been revised?
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Q2. What are the new bundles?
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Q3. How do I access the new Voice/Combo bundles?
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Q4. Can I buy the voice bundles using my airtime bonus?
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Q5. Can I purchase a bundle multiple times?
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Q6. What happens to my active bundle bought before the bundles changes?
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Q7. How do I know that the bundle I have bought has been activated?
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Q8. What can the bundles be used for?
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Q9. How do I check my voice/combo bundle balance?
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Q10. Can I buy a voice/combo bundle for another number?
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Q11. Can the new voice bundles be auto renewed?
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Q12. How do the new unlimited voice bundles work?
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Q13. What happens if I have more than one active voice/combo bundle?
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Q14. Do the new voice bundles carry forward?
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Q15. Can I use my voice/combo bundles outside Uganda?
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Q16. Who can buy these voice bundles?
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Q17. Will I get an SMS notification about my voice bundle consumption?
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Q18. What can I do if am failing to buy the new voice bundles?
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Q19. How can I load airtime to buy the voice bundles?
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Q20. Can I use these voice bundles to make international calls?
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Q21. What other benefits do I get on the new voice bundles?
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Q22. Can I share my voice bundle with another number?
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Q23. What can I do if I have an active voice/combo bundle but failing to make calls?
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Sabula
Qn1. What is Sabula?
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Qn2. How do I activate the Sabula promotion on my Africell line?
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Qn3. What are the Africell and other network minutes I get when I activate Sabula bundle of 5k, 10K, 20K and 50K?
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Qn4. How much data do I get when I activate the Sabula bundle of 5k, 10K, 20K and 50K?
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Qn5. How much does it cost me to activate Sabula bundle on my Africell number?
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Qn6. What is the validity periods of the Sabula bundle?
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Qn7. Can I buy the Sabula bundle for a friend (another number)?
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Qn8. Can I activate more than one Sabula bundle on my number?
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W3 Data Bundles
Q1. What are W3 Data Bundles?
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Q2. What is StayHome Bonus?
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Q3. Which data packages are included in the W3 Data Bundles?
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Q4. What is the validity of the data bonus (StayHome bonus)?
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Q5. How do I activate the W3 Data Bundles?
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Q6. Do the W3 Data Bundles have the Auto- Renew option?
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Q7. When do the W3 Data Bundles Expire?
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Q8. Will I be able to carry forward/accumulate data when I purchase the W3 Data Bundles?
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Q9. What is the carry forward grace period of W3 data bundles?
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Q10. How do I check for my W3 Data Bundle balance?
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Q11. Which other benefits do the W3 Data Bundles come with?
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Q12. Will I be able to access all sites with the W3 Data Bundles?
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Q13. Which numbers can be able to subscribe for the W3 Data Bundles?
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Q14. Is it possible to subscribe the W3 Data Bundles for another Africell number?
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Q15. In a scenario, I have 2 data bundles, which bundle gets consumed first?
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Q16. What can I do if am failing to access or use the bundles?
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