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Africell news
Public Notice

Wednesday 10 February 2021

Africell Uganda welcomes the decision by the country’s authorities to allow licensed telecommunications operators to restore access to social media platforms.

Africell customers can now access all channels via our network, with the exception of Facebook, which remains blocked by the authorities.

We would like to thank all our valued customers for their patience and understanding during the disruption.

For more information, please contact:

Public Relation Officer

Edgar Karamagi
edgar.karamagi@africell.ug

Public Notice

Friday 15 January 2021

Africell Uganda is pleased to announce that Afrimoney services are fully restored following our ongoing consultations with the authorities. We thank you for your patience during these times.

Public Notice

Thursday 14 January 2021

Africell Uganda is working closely with regulators to restore access for customers to its internet and Afrimoney services following directives by the Uganda Communications Commission and the Bank of Uganda respectively to all licensed telecommunications operators to suspend internet and mobile money services, with the exception of utility payments and airtime top-ups. Our voice services are currently unaffected and continue to operate as usual.

We will notify users as soon as access is restored, and we would like to thank all our valued customers for their patience and understanding during this time.

For more information, please contact:

Public Relation Officer 

Edgar Karamagi 

edgar.karamagi@africell.ug

Public Notice

Wednesday 13 January 2021

Africell Uganda, a leading communications and technology-enabled service provider, wishes to inform its valued customer base that further to recent directives from the Uganda Communications Commission we have been ordered to suspend access to our Internet Gateways and associated access points with immediate effect.

Africell Uganda has been left with no alternative other than to comply with the aforementioned order. Accordingly, customers are currently unable to access the internet via our network. Our voice and Afrimoney services remain unimpacted and continue to operate as usual.

As soon as the Uganda Communications Commission lifts this suspension, customers will once again be able to access the internet and take advantage of Africell’s full portfolio of services.

We thank you for your loyalty towards Africell Uganda and your patience during this time.

For more information, please contact:

Edgar Karamagi, Public Relation Officer

edgar.karamagi@africell.ug